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Best Practices for Managing Virtual Volunteers

Nonprofits often expand their reach with remote opportunities, but how can you be successful managing virtual volunteers? But there are lots of effective strategies to manage and engage virtual volunteers successfully. From communication channels to team-building activities, learn the best practices that ensure a seamless virtual volunteering experience.

📣 Clear Communication Channels for Managing Virtual Volunteers

Communication lies at the heart of successful virtual volunteering management. Employing diverse and effective channels enhances connectivity and fosters a collaborative virtual environment.

Video Conferences💬

Incorporate regular video meetings with your groups of virtual volunteers to maintain a personal connection. This not only fosters a sense of community but also helps in gauging non-verbal cues, creating a more immersive virtual experience for volunteers.

Use video meetings not just for project updates but also for virtual coffee breaks or casual sessions to recreate the informal in-person volunteer chatter.

Collaboration Platforms for Virtual Volunteers 🤝

Utilize collaborative tools like Slack, Microsoft Teams, or Asana to streamline communication and project management. These platforms serve as centralized hubs for discussions, file sharing, and task tracking, ensuring everyone is on the same page.

Leveraging collaboration platforms provides volunteers with clear visibility into ongoing tasks and project timelines, enhancing accountability. Plus they enable you to share urgent updates or celebrate small victories, fostering a sense of immediacy and teamwork.

Regular Updates 📈

Establish a consistent schedule for updates, ensuring all virtual volunteers are well-informed about ongoing projects and organizational updates. Regular communication builds transparency and helps volunteers feel connected to the organization’s goals and progress.

You can do this through newsletters and emails. We always recommend highlighting your volunteers—including virtual ones—in your newsletters and volunteer spotlights!

Updates go two ways, so encourage volunteers to share their thoughts and suggestions to create a culture of open communication.

🙌Organize Virtual Team-Building Activities

Building a sense of camaraderie among virtual volunteers is essential. Team-building activities create a more cohesive and motivated volunteer community. And just because they engage with you virtually doesn’t mean you can’t build a sense of community! There are a few ways to do this virtually, use these ideas as a jumping off point to find what works for your organization.

Virtual Volunteer Icebreakers 🎉

Incorporate icebreaker questions over email or at the beginning of online meetings to create a comfortable and friendly atmosphere. These activities break down social barriers, allowing volunteers to get to know each other on a personal level.

Or, you could have a Google Doc where people each get a slide to introduce themselves, add why they wanted to volunteer with your organization, some fun facts, and contact info if they’d like. Encourage new volunteers to look over this, and reach out to each other.

Online Games and Volunteer Challenges 🌐

If your virtual volunteering opportunity has people coming together virtually at the same time, or if you do a group orientation, take a few minutes to foster team spirit through virtual games and challenges. This not only adds an element of fun but also strengthens the sense of belonging within the virtual team.

You can also create a leaderboard to encourage friendly competition between virtual volunteers to see has the most hours. If you use a VMS, it might even automatically track volunteer activity for you, making this super easy!

Regular Volunteer Check-Ins 📆

Schedule regular check-ins specifically dedicated to getting to know your volunteer’s skills and goals. These check-ins go beyond project-related discussions, allowing volunteers to share experiences and build relationships in a virtual space. You can also show your appreciation by acknowledging volunteer milestones during check-ins, celebrating work anniversaries or project completions.

Get creative with how you engage virtual volunteers! Host informal virtual coffee breaks or lunch sessions, providing a casual space for volunteers to connect outside of formal project discussions.


Are you looking for an all-in-one volunteer management platform that also helps recruit fresh faces? Well look no further! We gotcha! POINT empowers nonprofits with the tools they need to streamline and simplify processes and invest more time into their missions.


💻 Develop Online Resources for Virtual Volunteers

Empowering virtual volunteers with the right tools and knowledge ensures they are well-equipped for their roles. Online training modules and comprehensive resources play a crucial role in their success.

Online Volunteer Training Modules 🚀

Create online training modules that cover essential information and skills relevant to the volunteer’s role. These modules can be self-paced, allowing volunteers to learn at their convenience while ensuring a standardized onboarding process. If your organization has the capacity, consider providing videos or alternative language transcriptions as well.

Resource Libraries 📚

Build a comprehensive online resource library where volunteers can access materials, guidelines, and FAQs at their convenience. A well-organized repository ensures that volunteers have easy access to essential information, reducing the learning curve.

You can also add role-specific guides within the resource library, offering step-by-step instructions tailored to the unique responsibilities of each volunteer type.

👉 Did you know that POINT Pro enables you to store documents in the app or web platform so volunteers always have access to docs they need?

💪 Encourage Proactive Engagement when Managing Virtual Volunteers

Proactive engagement ensures that virtual volunteers remain enthusiastic and invested in their roles. Recognition, feedback channels, and a global perspective contribute to a vibrant and thriving virtual volunteer community.

Open Channels for Feedback 🗣️

Establish open channels for volunteers to provide feedback, ensuring continuous improvement. Regularly seek input on processes, projects, and overall virtual volunteer experience to make it an attractive way to get involved with your organization.

It’s also a best practice to conduct anonymous surveys to encourage honest feedback, allowing volunteers to share thoughts without hesitation. You can do this annually, quarterly, whatever timeframe works for your organization. But be sure to demonstrate a commitment to improvement by visibly implementing changes based on volunteer feedback.

Virtual Volunteer Recognition and Appreciation 🏆

Acknowledge and celebrate the achievements and contributions of virtual volunteers through virtual ceremonies or shout-outs. Recognition boosts morale and reinforces a sense of value within the virtual volunteer community.

You can showcase volunteers through regular spotlights, sharing their stories and contributions with the broader community. You can also award digital certificates or badges to volunteers for reaching milestones, adding a tangible element to virtual recognition.

Adopting these best practices for managing virtual volunteers ensures a vibrant, connected, and impactful virtual volunteering experience. By embracing effective communication, team-building, training, and engagement strategies, organizations can create a virtual volunteer community that thrives and contributes meaningfully to their missions!

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Photo Lindsey Schad
Lindsey Schad
Head of Communication Team

No guilt trips, no sad stories. Just a chance to do something good.