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Our team is here for you

All of our plans come with support! We’re not just a tech company – we’re your partners. We can help because we’ve been in your shoes. Our team of nonprofit professionals and ex-volunteer coordinators are here to help you find your right fit. Our team experience ranges from national nonprofits, grass roots efforts to nonprofit consulting.

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Help Center

Get answers to our most-asked questions and support with all of our account features 24/7 with our Help Center. If you have a question, we’ve got an answer.

Our team has written hundreds of articles and step-by-step videos to ensure you always have access to help.

Help Center

Chat with a real person

Our chat is staffed by a real life POINT employee Monday through Friday from 9-5 EST. We are more than happy to help you with any issue you’re experiencing.

To access the chat, just go to our homepage (pointapp.org) and click the orange bubble in the bottom right corner.

Chat with a real person

Live support options

Every account on POINT is invited to attend our weekly office hours and webinar trainings. You’ll see the schedule for these inside your admin dashboard account’s Support Page.

Our office hours and trainings happen every Wednesday, and we answer your questions in real time.

Live support options

1-on-1 onboarding calls

Every nonprofit on POINT gets a 1-on-1 onboarding call to make sure you’re set up for success. You can ask us questions, or have us walk you through any aspect you need help with. Or, tell us your goals and we’ll show you how to maximize POINT to meet them.

  • Free accounts: 15 min
  • Basic accounts: 30 min
  • Pro accounts: 1 hour
1-on-1 onboarding calls

Pro Priority Support

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Support

Priority 1-on-1 support

Pro subscribers get priority one-on-one support as needed with our incredible support team. We know that learning a new platform and figuring out how to customize it for your unique needs comes with questions. We’re here to help.

Support

1-on-1 video support

Ask your questions to our helpful support staff on a live video call. We can share our screens so that you can see in real time how to address any issues you’re facing.

1-on-1 video support
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Curious about our other volunteer
software features?

POINT also helps you recruit and manage volunteers, and report on your organization’s
success. We have account options for every nonprofit.

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